Privacy Policy

Information we process

• Account information: your email address, Google display name, account identifier, sign-in and verification information, and account status. When you use Google sign-in, Google and our authentication provider process the sign-in information needed to identify your account.
• Media and lyrics: audio or video you choose to upload, microphone recordings you choose to submit, filenames, file size and type, language selections, and generated transcripts, translations, timestamps, audio playback and lyric PDFs.
• Job history: processing identifiers, creation times, progress, results, errors and the association between signed-in jobs and your account.
• Result reports: the reason you select, any details you choose to enter, and the associated job identifier. Lyric text is not copied into a report unless you type it in the details.
• Purchases: transaction and subscription identifiers, selected products, payment status, subscription periods and usage, and records of checkout disclosures you accepted. Payment providers process payment details; LingoLyrics does not collect complete payment-card numbers through its own forms.
• Technical information: network information such as IP addresses, request identifiers, security and error logs, and counters used to enforce usage limits and prevent abuse. Daily free-upload limits use hashed account and app-installation or browser identifiers. Anonymous requests also use a digest derived from the network address. Daily counters expire after three days and are removed through database cleanup; expiration may precede physical removal.
• Support requests: your contact details and the information you choose to include when you contact us.

Why we use this information

We use this information to create and secure accounts, process the media you submit, transcribe and translate lyrics, deliver playback and downloads, keep your job history, review reports about generated results, administer purchases and subscriptions, respond to support and deletion requests, diagnose failures, and protect the service from fraud and abuse.

Uploaded media may contain voices or personal information. Choose only content you have permission to submit and avoid including information unrelated to the song you want to process.

Microphone and device storage

Microphone access is optional. You can upload a file instead. The app requests permission when you start a recording, stops recording when you leave the app, and lets you review the recording before submitting it. Recording alone does not upload audio.

The website and the app's embedded browser use cookies and browser storage for sign-in, access to your jobs, recent-job information and language preferences. Unsent app recordings are saved on your device so you can return to them after sign-in, sign-out or an app restart. The app removes a saved recording after it confirms the upload or you explicitly discard it. Temporary PDF files may also be stored on your device; copies you save or share remain under your control.

A random installation identifier is stored on your device to enforce the two-free-uploads-per-day allowance. It is independent of sign-in and is not an advertising identifier. Daily allowances reset at midnight UTC; the app displays that reset time in your local time.

You can change microphone permission in your device settings. Clearing app or browser storage can remove local preferences and access to anonymous jobs; it does not itself request deletion of your online account.

Services that process information

• Amazon Web Services: hosting, private media storage, databases, authentication, processing, live job updates and operational logs.
• OpenAI: recognized lyric text and timing information for translation. The current transcription pipeline does not send your audio to OpenAI.
• Google: separated vocal audio is sent to the paid Gemini API to produce lyrics and word timestamps. We disable optional interaction storage and request deletion of uploaded processing files after processing or cancellation; provider security and abuse-monitoring retention is separate. Google also processes sign-in information when you use Google sign-in and payment, purchase and subscription information for Google Play purchases.
• Stripe: payment processing and subscription management for purchases made through the website.
• Apple: Sign in with Apple and App Store purchases in the iOS app. Apple processes payment information directly. We receive the signed transaction and subscription information needed to verify access and restore purchases. When Apple supplies an authorization credential, we retain it encrypted only as needed to revoke our app's access after an account-deletion request.

These services receive the information needed for their role. Their own privacy terms also apply to information they process directly. Information you send to customer service is handled through our support email service.

When you choose to export or share a PDF, the app gives it to the destination you select. The destination's handling of that copy is outside LingoLyrics account storage.

Retention and deletion

We retain account information to provide your account, and media, generated content and job information to process and make your results available. Result reports are linked to their jobs. Individual jobs have a delete option; stored media, results and reports are also subject to scheduled cleanup. Removing access and completing deletion from storage may occur at different times.

You can request deletion of your account and associated data. The request covers your sign-in profile, uploaded media, generated lyrics and translations, playback and PDFs held by the service, and linked job history.

Some transaction, consent, security and request-handling records may need to be retained for legal obligations, fraud prevention or dispute resolution. Backup copies may remain until the applicable backup retention period ends. Contact us for the retention periods that apply to your data and details of any exception affecting your deletion request.

Deleting your LingoLyrics account does not delete your Apple or Google account, erase copies you have exported, or automatically cancel a subscription with Apple, Google Play, Stripe, or another payment provider. See the subscription instructions when requesting deletion.

Age requirements

LingoLyrics is intended for adults aged 18 or older. People under 18 should not use the service, create an account, upload media, or make purchases. If you believe someone under 18 has provided information, contact us so we can review and remove it as appropriate.

Your choices and contact

You can delete individual jobs, control microphone permission, manage subscriptions, and request access to, correction of, or deletion of your personal information. We may need to verify account ownership before acting on a request.

For privacy questions or requests, contact OLYZOTE LLC at customerservice@olyzote.com. Do not send passwords, sign-in codes, or complete card details.

We may update this policy when the service or its data practices change. The date above identifies the latest version.